Contact information

Contact Information

AquaRheo Lab operates as an online direct-to-consumer botanical studio. To ensure rapid, documented assistance for orders, live arrival verifications, and trade inquiries, our electronic help desks are organized by department:

Inquiries & Correspondence

  • Customer Care & Order Support: support@aquarheolab.com

    (For order status, Live Arrival Guarantee claims, shipping updates, and billing support)

  • Trade, Wholesale & Collector Inquiries: connect@aquarheolab.com

    (For pre-purchase plant inquiries, trade partnerships, and custom design projects)

  • Legal & Administrative Desk: admin@aquarheolab.com

    (For corporate vendor matters, compliance, and regulatory affairs)

Corporate & Business Operations

  • Trade Name (DBA): AquaRheo Lab

  • Legal Entity: Rare Tide Botanicals LLC

  • State of Organization: New Jersey, United States

  • Official Website: aquarheolab.com

 

Electronic Support Notice

To preserve strict documentation for carrier tracking, photographic verification under our Live Arrival Guarantee, and plant health records, customer service is handled exclusively via our electronic help desk. Emails received during standard business hours (Monday through Friday, 9:00 AM – 5:00 PM EST) are typically addressed within 24 business hours. Inquiries regarding live shipments or Dead-On-Arrival claims receive priority review.